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AMLLY CRM SOLUTIONS
Operational CRM System
Operational CRMs help streamline a company’s processes for customer relationships. We provide tools to better visualize and more efficiently handle the full customer journey—even when it includes a high number of touchpoints. It starts with their first interactions with your company’s website, continues through the whole lead management process as they move through the sales pipeline, and continues with their behaviors once they’ve become customers. We mainly provide sales force automation, marketing automation, and service automation.
Analytical CRM System
Analytical CRMs have the primary focus of helping you analyze the customer data you have to gain important insights. Our digital tools and platforms now make it easy to collect large quantities of data, and our analytical CRM provides features that help you use the data you have to see trends in how your customers behave. With that information, you can better understand what steps lead most successfully to sales, which increase customer retention, and what the most common customer problems are. Our main business components are customer analytics, market analytics, sales analytics, service analytics, and channel analytics.
Collaborative CRM System
A collaborative CRM, also known as strategic CRM, enables different teams or functional areas in an organization to share customer data. Our collaborative CRMs ensure all teams have access to the same up-to-date customer data, no matter which department or channel they work in. Not only does customer support have all the information marketing and sales teams collect when working with a prospective customer, but agents in a call center also have updated data on customer interactions that happened over email or messaging channels. This CRM treats each interaction as part of a larger, integrated conversation between the brand and the customer. That integration between departments and channels saves customers from the dreaded experience of repeating themselves each time they talk to a new contact. Each employee they interact with can quickly and easily pull up a record of all past interactions with the consumer to consult and learn all relevant details. Our collaborative CRM's main features are interaction management, channel management, and document management.